Shipping Policy

Order Processing

Orders are processed within 3–5 business days (Monday–Friday, excluding public holidays).

Once your order is shipped, you will receive an email with tracking information.

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Shipping Methods & Delivery Times

After processing, delivery estimates are:

Express Shipping: 3–5 business days (typical AU delivery ~1 week)

Economy Shipping: 5–7 business days

Standard Shipping: 7–21 business days

Delivery times are estimates and may vary due to factors outside our control (e.g., customs clearance, courier delays).

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Tracking

All orders include a tracking number. Updates are sent via email once your package is dispatched.

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Shipping Insurance

All shipments include insurance to cover loss or damage during transit. If your package arrives damaged or does not arrive, contact us with your order details and photos (if applicable).

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Duties & Taxes

Orders may ship DDU (Delivered Duty Unpaid).

Customers are responsible for any import duties, VAT, GST, or other local charges applied by customs in their country.

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Regional Restrictions

Some carriers may not be available in all regions. Product restrictions may apply and will be displayed at checkout.

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Incorrect Address

Please ensure your shipping details are correct. Auki’s is not responsible for orders shipped to an incorrect address provided by the customer.

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Contact

For questions about shipping, contact us at:
📧 support@aukis.com.au